Customer Success Executive

Role: Customer Success Executive
Location: Nagole, Hyderabad
Timings: UK Shifts (2pm - 10pm) - No cab facility
CTC: Upto 3.6LPA

We are seeking a motivated and customer-oriented Customer Success Executive with 0–2+ years of experience to join our team. The ideal candidate will have excellent communication skills and a strong passion for delivering exceptional customer experiences. This role focuses on building long-term customer relationships, ensuring smooth onboarding, and acting as a trusted point of contact throughout the customer lifecycle.

Key Responsibilities

• Onboard new customers and guide them through product/service setup and usage

• Act as the primary point of contact for customer queries, concerns, and support requests

• Maintain regular communication with customers via calls, emails, and meetings

• Understand customer needs and ensure timely resolution of issues by coordinating with internal teams

• Track customer interactions, feedback, and success metrics

• Proactively identify opportunities to improve customer satisfaction and retention

• Educate customers on product features, updates, and best practices

• Prepare and maintain customer reports and documentation

Required Skills & Qualifications

• 0–2+ years of experience in Customer Success, Customer Support, or a similar role

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building abilities

• Problem-solving mindset with attention to detail

• Basic knowledge of CRM tools and MS Office/Google Workspace

• Ability to manage multiple customers and tasks effectively

Preferred Skills

• Experience in SaaS or service-based industries

• Familiarity with customer success tools and processes

What We Offer

• Learning and growth opportunities

• Supportive and collaborative work environment

• Competitive salary and performance-based incentives