Semi Voice Process

Location: Nagole , Hyderabad (No Cab )

Department: Customer Service
CTC : 14k/Month
Shift Timings :  Rotational Shifts , 2 Week Offs

About the Role

We are looking for enthusiastic and customer-focused Semi Voice Process Executives to join our  Support team. The ideal candidate will handle a mix of voice and non-voice (chat/email) interactions, ensuring excellent customer support and resolution in a professional and timely manner.

Key Responsibilities

• Handle inbound and outbound customer calls, chats, and emails.

• Understand customer needs and provide accurate information or solutions.

• Record and update customer interactions in the CRM system.

• Follow up on pending issues to ensure timely closure.

• Escalate complex queries to the appropriate department when required.

• Maintain high standards of service quality and customer satisfaction.

• Meet or exceed defined KPIs (First Call Resolution, AHT, CSAT, etc.).

Skills & Qualifications

• Education: 10+2 or Any Graduate.

• Experience:  Freshers with excellent communication skills are welcome.

• Strong verbal and written communication skills in English .

• Typing speed of 30+ WPM with good accuracy.

• Ability to multitask and work in a fast-paced environment.

• Good problem-solving and interpersonal skills.

Key Competencies

• Customer-centric approach with a positive attitude.

• Ability to handle pressure and remain calm during difficult situations.

• Strong listening skills and attention to detail.

• Adaptability and willingness to learn.

Work Environment

• Shift: Rotational shifts (including weekends, with 2 weekly offs).

• Work Mode: On-Site.

• Supportive and growth-oriented culture with opportunities for career advancement.